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Dynamics 365 Technical Specialist

Date: 19-Sep-2020

Location: Edinburgh, GB

Company: Royal London Group

Dynamics 365 Technical Specialist

Edinburgh or Wilmslow

Permanent Contract

Closing date – 18/12/20


At Royal London we want to attract the best talent to help us achieve our vision of becoming the most trusted and recommended financial company in the UK. We are the largest mutual life, pensions and Investment Company in the UK. 


For more than 150 years, people have been at the heart of all that is great about Royal London. We know that this is a difficult and uncertain time for everyone and are doing everything we can to support our customers, our people and candidates.


Maintaining the Spirit of Royal London is of paramount importance to us as we face new and different ways of working. That is why we are embracing technology throughout our recruitment process to support interactions. As you embark on your journey with us will engage with you via email, telephone and video to ensure we all remain safe. We are committed to wellbeing and at this challenging time, it remains our priority. 


We are currently looking to recruit a Dynamics 365 Technical Specialist to join our Group Technology & Change team on a permanent basis in Edinburgh or Wilmslow. The main purpose of the role is to provide a deep technical knowledge for D365 and to drive technical solutions which support the business requirements.


Key Accountabilities

  • Provides deep technical knowledge on Microsoft Dynamics 365
  • Delivers complex technical solutions which support the business requirements.
  • Assists others in resolving complex technical problems and investigating the root cause of problems and recommends solutions.
  • Will provide technical feedback and impact assessments to internal teams and other departments involved in setting up technical standards and/or documentation.
  • Participates in the development and review of standards, documentation and methods of working in the relevant area of expertise.
  • Considers a broad range of options and applies sound judgement to develop solutions within their specific specialism. Influences direction for their specialism at a senior level.


Skills and Experience

  • Experience providing advice on D365 technical aspects of system development and integration and ensures that relevant technical strategies, policies, standards and practices are applied correctly.
  • Participates in peer reviews of deliverables and carries out formal and informal reviews of technical designs, standards, documentation and/or implementations.
  • Coaches and leads others in acquiring knowledge, and provides expert advice.


Essential Criteria

  • Has deep technical knowledge of Microsoft Dynamics 365 and Power platforms (E.g PowerApps, Automate)
  • Able to apply specialist knowledge to solve complex problems.
  • Has sound, broad knowledge of IT.
  • Expert knowledge of system development techniques and methods.
  • Experience of successfully leading technical evaluations.
  • Excellent communication skills, both written and oral
  • Comfortable liaising with non-technical stakeholders and providing sound technical advice in non-technical terms.


Desirable Criteria

  • Experience managing 3rd party suppliers and ensuring business needs are met
  • Experience setting strategic direction for D365 and working closely with different business areas
  • Experience working in a financial services organisation previously, or a regulated environment
  • Supporting and coaching colleagues within the wider IT towers


What we offer

  • We've always been proud to reward employees by offering a number of benefits such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing 
  • Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
  • Glassdoor have again ranked as among the best places to work in the UK 


Our culture is welcoming, friendly, flexible and we aim to make you always feel included. We are an equal opportunities employer which means we believe in embracing difference as it makes us collectively stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.


We also welcome applications from individuals who have taken an extended career break or those who are transitioning from different sectors. To support this we are always open to discussing flexible working to give you the freedom to be your best. It’s what makes Royal London a great place to work.


The first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it’s good for our people and good for our customers too, because our workforce should reflect our communities.