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IT Network Engineer

Date: 11-Jun-2021

Location: Edinburgh, GB

Company: Royal London Group

Job Title: IT Network Engineer

Location: Edinburgh

Contract Type: Permanent

Closing Date: 25/06/2021


At Royal London we want to attract the best talent to help us achieve our vision of becoming the most trusted and recommended financial company in the UK. We are the largest mutual life, pensions and Investment Company in the UK. 


Our culture is welcoming, friendly, flexible and we aim to make you always feel included. We welcome applications from individuals who have taken an extended career break or those who are transitioning from different sectors. To support this we are always open to discussing flexible working arrangements, part-time opportunities and job shares to give you the freedom to be your best. It’s what makes Royal London a great place to work.


For more than 150 years, people have been at the heart of all that is great about Royal London. We know that this is a difficult and uncertain time for everyone and are doing everything we can to support our customers, our people and candidates.


Maintaining the Spirit of Royal London is of paramount importance to us as we face new and different ways of working. That is why we are embracing technology throughout our recruitment process to support interactions. As you embark on your journey with us we will engage with you via email, telephone and video to ensure we all remain safe. We are committed to wellbeing and at this challenging time, it remains our priority. 


We are currently looking to recruit an IT Network Engineer to join Royal London on a permanent basis within the Group Technology and Change Networks team.



Role Purpose

The Main Purpose of this role is to provide technical administration support for all Hardware and Software across the group focussing on networking technologies e.g. proxy servers, monitoring tools, firewalls, routers & switches and load balancers.


Key Responsibilities

  • Identifying and resolving network problems following agreed procedures
  • Operational systems management - Ensuring systems are managed to the satisfaction of the business whilst managing incidents through to resolution
  • Technical support and Network maintenance whilst enhancing services through innovation
  • Supporting managed Disaster Recovery tests whilst documenting processes
  • Using network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
  • Providing Technical support - Following industry best practice wherever possible
  • Maintains the network support process and checking that all requests for support are dealt with according to agreed procedures
  • Pro-active network management via monitoring tool (HP NOM)


Essential Criteria

  • CCNA/CCNP or relevant experience
  • Strong understanding of networking principles. (OSI, TCP/IP, Ethernet)
  • Strong working knowledge of Network Security (Firewalls – Ideally Checkpoint), load-balancers (ideally F5), Network Monitoring Tools (ideally HP NOM or equivalent), Proxy servers (Mcafee)
  • Strong Working knowledge of Layer 2 Protocols e.g. STP/VPC and Layer 3 routing protocols (EIGRP, BGP)
  • Strong working knowledge of VPN, including creating and troubleshooting
  • Knowledge of backup and recovery tools and procedures
  • Good technical leadership skills
  • Willing to work out of hours


Desirable Criteria

  • Maintaining an up to date knowledge of IT systems, Industry knowledge and an awareness of the direction of new technologies
  • Working knowledge of VOIP (SIP)
  • Knowledge of VMware & VMware View
  • Knowledge of Unix & storage technologies
  • Knowledge of monitoring capacity and performance
  • Knowledge of the automation of systems and process
  • Understanding or working knowledge of (Azure) Cloud based solutions and offerings as the business is transitioning to this


What we offer

  • We've always been proud to reward employees by offering a number of benefits such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing 
  • Our culture comes from within, or to put it another way, it comes from our people. It’s what makes Royal London a great place to work.
  • Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
  • Glassdoor have again ranked as among the best places to work in the UK 


We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.


In fact, the first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it’s good for our people and good for our customers too, because our workforce should reflect our communities.