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IT Network Engineer

Date: 07-Sep-2021

Location: Edinburgh, GB

Company: Royal London Group

Job Title: IT Network Engineer

Location: Edinburgh

Contract Type: Permanent

Closing Date: 29th September 2021


Royal London is the largest mutual life insurance, pensions and investment company in the UK.  Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.


Our culture is welcoming, friendly, flexible and we aim to make you always feel included. We welcome applications from individuals who have taken an extended career break or those who are transitioning from different sectors.


To support this, we are always open to discussing flexible working arrangements and as we transition to hybrid working, we will discuss working patterns or locations that ensure you have the freedom to be your best. It’s what makes Royal London a great place to work.


We believe that being together some of the time will help our colleagues to feel truly connected to our Spirit of Royal London culture. Many of us value the passing conversations, social interactions and building relationships that comes from being together in the office.


We currently have an exciting opportunity to bring onboard a Network Engineer to join Royal London Group on a permanent basis in Edinburgh.


Role Purpose

The main purpose of this role is to provide technical administration support for all Hardware and Software across the group focussing on networking technologies e.g., proxy servers, monitoring tools, firewalls, routers & switches and load balancers.


Key Responsibilities

  • Identifying and resolving network problems following agreed procedures
  • Operational systems management - Ensuring systems are managed to the satisfaction of the business whilst managing incidents through to resolution
  • Technical support and Network maintenance whilst enhancing services through innovation
  • Supporting managed Disaster Recovery tests whilst documenting processes
  • Using network management software and tools to investigate and diagnose network problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
  • Providing Technical support - Following industry best practice wherever possible
  • Maintains the network support process and checking that all requests for support are dealt with according to agreed procedures
  • Pro-active network management via monitoring tool (HP NOM)


Essential Criteria

  • CCNA/CCNP or relevant experience
  • Strong understanding of networking principles. (OSI, TCP/IP, Ethernet)
  • Strong Working knowledge of some of the following: Network Security (Firewalls – Ideally Checkpoint), load-balancers (ideally F5), Network Monitoring Tools (ideally HP NOM or equivalent), Proxy servers (MacAfee)
  • Strong working knowledge of Layer 2 Protocols e.g., STP/VPC and Layer 3 routing protocols (EIGRP, BGP)
  • Strong working knowledge of VPN, including creating and troubleshooting
  • Knowledge of backup and recovery tools and procedures
  • Willing to work out of hours when required (network upgrades, changes, on-call)
  • Excellent team working skills and the ability to work with minimum supervision - Able to plan and prioritise own work and deliverables.
  • Able to deal effectively with the customer to deliver a professional service.
  • Excellent problem solving and decision-making skills
  • Experience of working under SLA’s with ITIL driven processes.
  • Vulnerability management (researching CVE’s, patching network devices, best practices)


Desirable Criteria

  • Maintaining an up-to-date industry knowledge of IT systems/Technology,
  • Working knowledge of VOIP (SIP)
  • Knowledge of VMware & VMware View
  • Knowledge of Unix & storage technologies
  • Knowledge of monitoring capacity and performance
  • Knowledge of the automation of systems and process
  • Understanding or working knowledge of (Azure) Cloud based solutions and offerings as the business is transitioning to this
  • Technology ownership (fully understanding product roadmaps)


What We Offer

  • We've always been proud to reward employees by offering a number of benefits such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing.
  • Our culture comes from within, or to put it another way, it comes from our people. It’s what makes Royal London a great place to work.
  • Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return
  • Glassdoor have again ranked as among the best places to work in the UK.


We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.


In fact, the first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it’s good for our people and good for our customers too, because our workforce should reflect our communities.