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Release & Configuration Management Team Lead

Date: 10-Jun-2021

Location: Edinburgh, GB Macclesfield, GB

Company: Royal London Group

Job Title: Release and Configuration Management Team Lead

Location: Edinburgh

Contract Type: Permanent

Closing date: 25/06/2021


At Royal London we want to attract the best talent to help us achieve our vision of becoming the most trusted and recommended financial company in the UK. We are the largest mutual life, pensions and Investment Company in the UK. 


Our culture is welcoming, friendly, flexible and we aim to make you always feel included. We welcome applications from individuals who have taken an extended career break or those who are transitioning from different sectors. To support this, we are always open to discussing flexible working arrangements, part-time opportunities and job shares to give you the freedom to be your best. It’s what makes Royal London a great place to work.


For more than 150 years, people have been at the heart of all that is great about Royal London. We know that this is a difficult and uncertain time for everyone and are doing everything we can to support our customers, our people and candidates.


Maintaining the Spirit of Royal London is of paramount importance to us as we face new and different ways of working. That is why we are embracing technology throughout our recruitment process to support interactions. As you embark on your journey with us we will engage with you via email, telephone and video to ensure we all remain safe. We are committed to wellbeing and at this challenging time, it remains our priority. 


We currently have an exciting opportunity to recruit a Release and Configuration Management Team Lead on a permanent basis in Edinburgh.



Role Purpose

The Release & Configuration Management Team Lead will be responsible for providing leadership of the team, unblocking issues, supporting the daily flow of work, empowering the team, and be responsible for the gathering of accurate data to support decision making for future direction.


Key Responsibilities

  • Manages release planning activity across portfolios.
  • Supports release analysts on all aspects of the end to end release process.
  • Will devise, implement and maintain the framework and structured approach for modern release management including procedures and workflows aligned to both a DevOps and traditional way of delivering software.
  • Ensures appropriate automation exists for deployment of system changes to controlled environments.
  • Ensures Risk Events are reported, investigated and reported in accordance with RLG policy.
  • Ensures ITIL Release and Configuration Management principles and processes are followed to ensure that service levels, targets, productivity and quality measures are achieved; automating as much as possible.
  • Supports the maintenance of a current configuration repository (CMDB) for all environments including the governance around supporting documentation be made available.
  • Regularly reviews procedures or systems with wider engineering team to identify improvements and simplify processes and decision making.
  • Responsible for managing and co-ordinating the blameless post-mortem process for production incidents.
  • Forms strong working relationships with internal customers and stakeholders – BU Leaders, product owners, developers, application and infrastructure specialists, project delivery teams, internal change board(s) and service managers.
  • Supports other members of the release and configuration. management team with their personal and professional development.
  • Supports and contributes to the service management community by sharing ideas and experience.


Essential Criteria

  • Experience of leading and motivating a team.
  • Practical understanding of what it means to be data-driven in decision making.
  • Able to manage risks, issues and dependencies in order to negotiate, plan and manage release activities.
  • Practical understanding of full software development lifecycle.
  • Practical knowledge of CI/CD pipelines and technologies used within a CI/CD pipeline to automate the provisioning of environments and deploy software solutions to those newly created environments.
  • Practical experience managing software releases into multiple environments.
  • Able to define and manage deployment and release policy and procedure.
  • Able to manage own workload and work of others.
  • Strong interpersonal skills enabling effective collaboration and effective engagement with stakeholders within RL and external third parties.
  • Strong communication skills, especially verbally and written.
  • Ability to work as part of a team and familiar with agile principles and delivery practices.
  • Prepared to challenge with constructive ideas, holding firm and assertive position where necessary – especially when using data as evidence.


Desirable Criteria

  • Practical understanding of different delivery methodologies and their impact on release.
  • Practical knowledge of ITIL Service Delivery best practice.
  • Experiments and learns with tools and techniques to make life easier for everyone.


What we offer

  • We've always been proud to reward employees by offering a number of benefits such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing 
  • Our culture comes from within, or to put it another way, it comes from our people. It’s what makes Royal London a great place to work.
  • Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
  • Glassdoor have again ranked as among the best places to work in the UK 


We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.


In fact, the first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it’s good for our people and good for our customers too, because our workforce should reflect our communities.