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Senior Technical Support Analyst

Date: 12-Aug-2019

Location: Edinburgh, GB

Company: Royal London Group

Job title: Senior Technical Support Analyst

Location: Edinburgh

Contract Type: Permanent

We have an exciting opportunity for a Senior Technical Support Analyst to join the Proposition Insight (Long Term Savings) team that provides insight, analysis and thought leadership to guide strategic direction and support strategy design and delivery; providing Government, regulatory and market knowledge and technical support to ensure Royal London can engage effectively with customers, advisers and key stakeholders. 


What will you be doing

  • Review legislative or regulatory change papers or articles and identify the ones impacting our propositions (including pensions, protection, taxation, life contracts and ISAs).
  • Analyse, understand and communicate impact of legislative or regulatory changes on Royal London Group and our propositions - collaborate with others where required and make recommendations on next steps.
  • Translate technical expertise and analysis into clear and articulate insights that can be communicated to internal and external stakeholders.
  • Identify trends in queries and provide content for Sales Consultant’s training, the Adviser and Employer Newsletters and Technical Central website. This includes developing content on topics such as pensions, protection, taxation including inheritance tax, estate planning, trusts, power of attorney, ISA etc.
  • Write articles for the press and the Adviser and Employer Newsletters.
  • Respond to technical queries on pensions, protection, taxation and ISAs from business stakeholders. 
  • Work with stakeholders to support online seminars with technical presentations.


What we’re looking for

  • A broad knowledge and understanding of the financial services industry and the legislative framework along with a good understanding of pensions, protection and savings regulatory environment and a broad knowledge of the commercial environment facing product providers.
  • Ability to identify, articulate and communicate the key conclusions from technical analysis.
  • Ability to engage with key stakeholders in the business at all levels.


Skills that will help you in the role

  • Good understanding of the regulatory environment in relation to the pensions, protection and savings market.
  • Excellent communication skills.
  • PC literate with knowledge of all main Microsoft Office applications.
  • Possess or be working towards a professional qualification.

Royal London is an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.

We will consider flexible working arrangements for all our roles. We also welcome applications from individuals who have taken an extended career break.

Requisition ID: 154

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