Supplier Relationship Manager

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Date: 16-Mar-2023

Location: Edinburgh, GB Macclesfield, GB

Company: Royal London Group

Job Title: Supplier Relationship Manager
Contract Type: Permanent
Location: Edinburgh or Alderley Edge
Closing date: 30th March 2023


At Royal London we believe your difference is our strength and our organisation benefits from the different perspectives that diversity brings. Studies have shown that people from under-represented groups are less likely to apply unless they meet every requirement. So, if you’re excited about this role but your past experience isn't a perfect fit with the job description, we encourage you to apply anyway as you may be the right candidate for this or other opportunities.


About the role


The successful candidate will be responsible for the management and development of strategic and commercial relationships for a number of Royal London’s IT partners; working with relevant business stakeholders to deliver a structured supplier management framework, covering supplier performance, risk, cost, value, and relationship considerations.


They will manage the ongoing assessment and review of controls and risks within the scope of the supplier delivered services in order to ensure compliance with Group Policy and Risk Management principles.


This is a particularly exciting time to join a well-respected Procurement team who are helping to deliver Royal London’s strategic outcomes and ambitions across a number of change programmes, driving the fullest commercial value from our partner relationships and new procurement opportunities.


Key responsibilities


  • Drive significant cost, risk, performance, and relationship value generation from best-in-class end-to-end supplier management.
  • Develop and maintain Tier 1 and Tier 2 supplier account plans to include revenue targets, continuous cost and service improvement plans, risks/issues, potential growth/change, contractual and regulatory requirements, contingency and exit plans.
  • On-going pro-active review of existing contractual arrangements, working in collaboration with category business executives and service owners.
  • Lead the supplier relationships, providing regular updates on Royal London’s strategic priorities and targets to build enduring partnerships.
  • Provide an escalation route for supplier non-compliance and invoke / manage appropriate contractual provisions.




  • Significant experience in supplier management, preferably within financial services.
  • Strong commercial knowledge and negotiation skills, from service optimisation through to leveraging third party relationships to maximise business benefit.
  • Excellent written and verbal communications skills, with substantial experience of working with a wide range of internal and external stakeholders.
  • Great collaborator, with proven ability to effectively challenge and influence business stakeholders.
  • Experience of coaching and developing others in a continuous improvement environment.


What we offer


We've always been proud to reward our employees by offering a number of great benefits including:

  • A generous group pension scheme (up to 14% matching employer contribution)
  • 28 days annual leave plus bank holidays with the option to buy/sell up to 5 days
  • Annual company and performance-based bonus
  • Life assurance (up to 8 x annual salary)
  • Enhanced parental leave policies
  • Private medical insurance
  • Employee Assistance Programme - Access 24/7 to confidential health, legal & financial advice


Full details can be found on our benefits page


About Royal London

Royal London is the largest mutual life insurance, pensions and investment company in the UK.  Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.


At Royal London, our People Promise is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This promise has been at the heart of our approach to hybrid working, ensuing a balance of time working in our offices, supporting the culture of collaboration and inclusion and some working time from home, so we can all continue to benefit from the flexibility this brings. Our hybrid working approach is built around our mutual mindset, thinking about what is good for us as individuals (the ‘me’) and in the context of what is right for our customers, our colleagues and The Royal London group (the ‘we’). Together we belong- collaborate – learn and perform.


Our expectation is that colleagues working in hybrid roles will come into the office for 50% of their time, and the rest from home. We want to be as consistent as we can with our approach but we also appreciate some colleagues need adjustments based on personal circumstances. (e.g. to support a disability, or caring responsibility) and / or may wish to formally seek a flexible working pattern in line with our flexible working policy.


We appreciate the world of work continues to evolve and we will continue to listen to our colleagues’ views on this whilst ensuring our on-going approach is right for our business and customers.


We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.


Our Alderley Park office is situated in 400 acres of natural parkland, based 2.2 miles south of Alderley Edge and 6.5 miles from Macclesfield in our newly refurbished site. We offer a free shuttle service to and from the office from Wilmslow train station and offer free on-site parking with electric car charging points.

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