Client Implementation Manager

Apply now »

Date: 21-Nov-2022

Location: Edinburgh, GB

Company: Royal London Group

Job Title: Client Implementation Manager

Contract Type: Permanent

Location: Edinburgh

Closing date: 5th December 2022


At Royal London we believe your difference is our strength and our organisation benefits from the different perspectives that diversity brings. Studies have shown that people from under-represented groups are less likely to apply unless they meet every requirement. So, if you’re excited about this role but your past experience isn't a perfect fit with the job description, we encourage you to apply anyway as you may be the right candidate for this or other opportunities.


About the role


We are looking for a Client Implementation Manager to join the Implementation team.

In your role as a Client Implementation Manager, you will provide dedicated implementation support and expertise to employers, ensuring the effective set up & compliance of new company pension schemes. Working in conjunction with financial advisors and our Business Development Managers, your role will be to agree, coordinate and lead the implementation project, delivering within agreed timescales.

You will be joining a team who work collaboratively to ensure positive and successful outcomes for our customers, with a particular focus on setting up Workplace Pension schemes.


Key responsibilities


  • Lead and coordinate all activity including initial implementation call, project review, progress and risk/compliance logs across client, adviser, and Royal London (RL) teams to successfully deliver the implementation within agreed timescales.
  • Present and pitch to prospective new clients and existing clients to confirm the benefits of our implementation approach, demonstrating our ability to successfully deliver and implement new schemes.
  • Create and maintain project plans and supporting documentation for all implementations to ensure activity is on track, risks are captured, and a full audit trail is maintained.
  • Provide platform training to clients and/or payroll provider to enable them to carry out administration process for their scheme including management of Auto Enrolment, contribution payments, new joiners, and leavers etc.
  • Work in line with services framework and demonstrate commercial awareness when managing implementations, whilst maintaining internal systems with key information relating to the implementation to support pipeline and resource management.




  • Knowledge of AE (Automatic Enrolment) and pensions experience is essential.
  • Proven project management experience delivering implementations within the Financial Services industry as well as experience of working with Pensions products and propositions.
  • Natural gravitas with the ability to develop professional relationships with internal and external customers operating at both a strategic and practitioner level with key clients and advisers.
  • Strong organisational skills with experience in delivering large-scale changes against challenging timescales in a multi-stakeholder and complex environment particularly within a pension’s product environment.
  • Good commercial and business acumen with the ability to deliver great member outcomes but also optimise outcomes that could have a positive commercial impact for RL and the overall implementation delivery. 


What we offer


We've always been proud to reward our employees by offering a number of great benefits including:


  • A generous group pension scheme (up to 14% matching employer contribution)
  • 28 days annual leave plus bank holidays with the option to buy/sell up to 5 days
  • Annual company and performance based bonus
  • Life assurance (up to 8 x annual salary)
  • Enhanced parental leave policies
  • Private medical insurance
  • Employee Assistance Programme - Access 24/7 to confidential health, legal & financial advice


Full details can be found on our benefits page


About Royal London


Royal London is the largest mutual life insurance, pensions and investment company in the UK.  Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.


At Royal London, our People Promise is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This promise has been at the heart of our approach to hybrid working, ensuing a balance of time working in our offices, supporting the culture of collaboration and inclusion and some working time from home, so we can all continue to benefit from the flexibility this brings. Our hybrid working approach is built around our mutual mindset, thinking about what is good for us as individuals (the ‘me’) and in the context of what is right for our customers, our colleagues and The Royal London group (the ‘we’). Together we belong- collaborate – learn and perform.


Our expectation is that colleagues working in hybrid roles will come into the office for 50% of their time, and the rest from home. We want to be as consistent as we can with our approach but we also appreciate some colleagues need adjustments based on personal circumstances. (e.g. to support a disability, or caring responsibility) and / or may wish to formally seek a flexible working pattern in line with our flexible working policy.


We appreciate the world of work continues to evolve and we will continue to listen to our colleagues views on this whilst ensuring our on-going approach is right for our business and customers


We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.

Job Segment: Payroll, Bank, Banking, Finance