Customer Service Consultant (Police Mutual)

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Date: 28 Nov 2023

Location: Liverpool, GB

Company: Royal London Group

Job Title: Customer Service Consultant (Police Mutual)

Contract Type: Permanent

Location: Liverpool

Working style: Hybrid - home/office based

Closing date: 8th December 2023


Based in the heart of Liverpool close to Moorfields train station and Lime Street, Police Mutual are passionate about Police and Military welfare, delivering a fantastic member experience and simple solutions for absolute peace of mind to our Police Mutual and Forces Mutual Members.


We currently have an exciting opportunity for a Customer Service Advisor to join our General Insurance team working Monday to Friday, 9am – 5pm, delivering excellent customer service to our Police Mutual members and Forces Mutual customers.


In October 2020 Police Mutual were acquired by Royal London Group.


About the role


  • Be the first point of contact for our members, dealing with all elements of customer queries including taking inbound calls and making outbound calls where necessary
  • Look for new business opportunities while supporting customers to ensure they are on the best insurance policies
  • Deal with member queries by post, email, telephone, and webchat

About you


  • Previous experience of working within an office based, telephony role
  • Excellent communication skills and attention to detail
  • Quality Customer Service

About Police Mutual


Police Mutual is part of Royal London, the largest mutual life, pensions and investment company in the UK. Police Mutual is a financial services provider that puts the interests of the Police community first. Our range of products and services are available exclusively to Police Officers, Staff, their families, and the wider Police family.


Having served the Police community for over 150 years, improving the financial lives and the wellbeing of the Police family is what Police Mutual are all about. We’ve put in place a wide range of initiatives, services and support to make a positive difference to the lives of serving and retired Police Officers.


Inclusion, diversity and belonging 


We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background. 




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