D365 Functional Marketing Consultant

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Date: 11 Apr 2024

Location: London, GB

Company: Royal London Group

Job Title: D365 Functional Marketing Consultant

Contract Type: Permanent   

Location: London   

Working style: Hybrid 50% home/office based 

Closing date: 21st March 2024


Would you like to be part of a company who is driven by our purpose to protect the standard of living of this and future generations?


Being customer owned means that we always work in their best interest and when the business does well, they get a share of our profits.  We want to deepen relationships with our customers and the skills of talented marketing, communications and digital specialists are an essential part of achieving that.  We are building cutting edge capabilities using data and technology and investing in our colleagues to deliver great outcomes for our customers.


We are seeking a highly skilled and experienced D365 Functional Marketing Consultant to join our team in our London office. As a D365 Functional Marketing Consultant, you will be responsible for providing expert guidance and support in the implementation and optimisation of the Microsoft Dynamics 365 platform for marketing processes.


You will work closely with key stakeholders and teams across Marketing Automation, Data, Development, Architecture, Solution Design, and IT functions to understand their business requirements and translate them into technical solutions that drive marketing campaign effectiveness and customer engagement. This is a key role that requires a deep understanding of marketing processes and strong technical proficiency in D365 Marketing functionality.

If you would like to join the UK’s largest mutual life, pensions, and investment company, who were recently voted Company of the Year’ by financial advisers then this could be the opportunity for you.


About the role


  • To improve processes and operational efficiencies on Microsoft 365 and troubleshooting any technical/data challenges.
  • Mentoring and helping upskill other members of the team as we migrate over to the new platform, documenting processes and best practice methodology.
  • Help us build out multi-channel, automated and personalised journeys, and triggers.
  • Work closely with CRM solutions Lead as we integrate with other Microsoft 365 suites.
  • Collaborate with IT and Marketing team to suggest improvements to overall CRM channels.
  • Work with other stakeholders on the data integration project, planned for 2024.
  • Willing to contribute to our long and short-term marketing strategy, putting forward recommendations and solutions. 

About you


  • Strong/excellent experience using Microsoft 365 Marketing. 
  • Ideally had previous experience in other 365 packages and system integration/migrations.
  • Strong background in CRM and marketing cloud solutions, ideally with financial services experience but not beneficial.
  • Data-driven, with strong analytical and troubleshooting skills.
  • Hands-on, good communicator, team-player.  


About Royal London


We’re the UK’s largest mutual life, pensions, and investment company, offering protection, long-term savings and asset management products and services.   


Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 


We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  


Inclusion, diversity and belonging 


We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background. 

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