Share this Job

Support IT Infrastructure Administrator

Date: 15-Aug-2019

Location: London, GB

Company: Royal London Group

Job title:                             Support IT Infrastructure Administrator

Location:                            London

Contract Type:                   Permanent


At Royal London we want to attract the best talent to help us achieve our vision of becoming the most trusted and recommend financial company in the UK.


We are the largest mutual life, pensions and Investment Company in the UK, with Group funds under management of £118.9 billion and latest ProfitShare pay out to members of £142 million.  Group businesses provide around 9.0 million policies and employ 3,976 people (figures as of 05 Feb 2019). 

The main purpose of the role is to provide technical administration support for all Hardware and Software


What will you be doing

  • The management of incidents & service requests to the satisfaction of the business ensuring that they are closed within SLA
  • Building / Rebuilding / Replacing / installing hardware
  • Stock management – to ensure the availability of hardware
  • The provision of out of hours support
  • Maintenance of documentation of all procedures
  • Identification of problems, weaknesses & risks across the estate
  • Identification of Service improvements
  • Business Continuity support – Including the support of DR tests & the highlighting of any single points of failure
  • Support for Project delivery


What we’re looking for

  • Previous experience working in an IT Support role,
  • Maintaining an up to date knowledge of IT systems
  • ITIL foundation
  • Willing to work out of hours
  • Good written and oral communication skills
  • Ability to work with minimum supervision
  • Excellent team working skills, willing to share knowledge and take part in cross training initiatives


Skills that will help you in the role

  • Hands on experience of hardware and software
  • Working knowledge of all Microsoft technologies, including AD/Mail
  • Working knowledge of End user computing and Networking (WAN/LAN/Security/WiFi)
  • Good understanding of VMware & VMware View, Unix & storage technologies, monitoring capacity and performance and automation of systems and process
  • Knowledge of Enterprise storage  and administering Enterprise level back office systems
  • Experience of backup and recovery tools and procedures.
  • Ability to take ownership of your own development with a can do attitude


What we offer


  • We've always been proud to reward employees by offering a number of benefits
    such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing 
  • Our culture comes from within, or to put it another way, it comes from our people. It’s what makes Royal London a great place to work.
  • Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
  • Glassdoor have ranked as among the best places to work and this year we entered the top 10 

We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.

In fact, the first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it’s good for our people and good for our customers too, because our workforce should reflect our communities.

Find similar jobs: