Relationship Manager - Outsourced Operations

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Date: 25-Nov-2022

Location: London, GB

Company: Royal London Group

Job Title: Relationship Manager – Outsourced Operations

Contract Type: Permanent

Location: London

Closing date: 8th December 2022


At Royal London we believe your difference is our strength and our organisation benefits from the different perspectives that diversity brings. Studies have shown that people from under-represented groups are less likely to apply unless they meet every requirement. So, if you’re excited about this role but your past experience isn't a perfect fit with the job description, we encourage you to apply anyway as you may be the right candidate for this or other opportunities.


About the role


We are looking for a Relationship Manager to join the outsourced operations team and oversee one of RLAM’s major transfer agency relationships. The primary focus of this role is to ensure effective monitoring, control and provision of outsourced relationships. You will ensure the transfer agency are reporting service levels in line with RLAM’s requirements for delivery and quality and lead regular service reviews involving the appropriate internal stakeholders from RLAM.


The Outsourced Operations team provides the relationship management and governance for the services supplied by HSBC, SS&C and Royal London Group Intragroup services. It also supports the relationship management of the Irish Funds Third Party Management Company, Fundrock.


Key responsibilities


  • Outsourced relationships controlled to deliver good service in line with agreed SLAs
  • Review and development of RLAM’s outsourcing partners, scope and proposition.
  • Review of risk reporting
  • Answer ad hoc requests, as required
  • Support strategic projects
  • Lead succession planning for outsourced providers
  • Manage multiple stakeholder relationships both internally and externally.




  • Previous experience within an asset management company or similar industry
  • Previous experience of Transfer Agency operating model including AML and CASS and investment management processes
  • Relevant relationship management experience, preferably gained from an asset management environment overseeing Outsourced Operations.
  • Experience interacting with multiple departments and individuals
  • Understanding of investment instruments including Equities, Fixed Interest, Money Market, Derivatives, Property and Cash
  • Knowledge and or experience of Eire regulations and regulators expectations regards systems and controls where relevant to outsourced UK TA is desirable but not essential.


What we offer


We've always been proud to reward our employees by offering a number of great benefits including:


  • A generous group pension scheme (up to 14% matching employer contribution)
  • 28 days annual leave plus bank holidays with the option to buy/sell up to 5 days
  • Annual company and performance based bonus
  • Life assurance (up to 8 x annual salary)
  • Enhanced parental leave policies
  • Private medical insurance
  • Employee Assistance Programme - Access 24/7 to confidential health, legal & financial advice


Full details can be found on our benefits page


About Royal London


Royal London is the largest mutual life insurance, pensions and investment company in the UK.  Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.


Royal London Asset Management (RLAM) was established in 1988 and is a wholly owned and central part of the Royal London Group. Since our inception we have built a reputation as an innovative, high performing fund manager. Our track record and exceptional client service have been recognised with a number of awards. We are proud of the people we employ, the performance we have delivered and the wide-ranging group of clients we manage.


At Royal London, our People Promise is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This promise has been at the heart of our approach to hybrid working, ensuing a balance of time working in our offices, supporting the culture of collaboration and inclusion and some working time from home, so we can all continue to benefit from the flexibility this brings. Our hybrid working approach is built around our mutual mindset, thinking about what is good for us as individuals (the ‘me’) and in the context of what is right for our customers, our colleagues and The Royal London group (the ‘we’). Together we belong- collaborate – learn and perform.


Our expectation is that colleagues working in hybrid roles will come into the office for 50% of their time, and the rest from home. We want to be as consistent as we can with our approach but we also appreciate some colleagues need adjustments based on personal circumstances. (e.g. to support a disability, or caring responsibility) and / or may wish to formally seek a flexible working pattern in line with our flexible working policy.


We appreciate the world of work continues to evolve and we will continue to listen to our colleagues views on this whilst ensuring our on-going approach is right for our business and customers


We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.


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