Relationship Manager - Outsourced Operations

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Date: 18-Jan-2023

Location: London, GB

Company: Royal London Group

Job Title: Relationship Manager – Outsourced Operations

Contract Type: Permanent

Location: London

Closing date: 1st February 2023

 

At Royal London we believe your difference is our strength and our organisation benefits from the different perspectives that diversity brings. Studies have shown that people from under-represented groups are less likely to apply unless they meet every requirement. So, if you’re excited about this role but your past experience isn't a perfect fit with the job description, we encourage you to apply anyway as you may be the right candidate for this or other opportunities.

 

About the role

 

We are looking for a Relationship Manager to join the outsourced operations team and oversee one of RLAM’s new tier 1 supplier relationships. The primary focus of the role is to ensure effective monitoring, control and provision of outsourced relationships from BRS. You will be the dedicated relationship manager tasked with ensuring BRS are reporting service levels in line with RLAM’s requirements for delivery and quality and lead regular service reviews involving the appropriate internal stakeholders from RLAM.

 

This is a high-profile opportunity to manage a service relationship which will become a key infrastructure plank to RLAM’s growth strategy. Whilst you will sit within operations and report into the Head of Outsource Operations, you will have with regular interaction with the Front Office and executive level stakeholders.

 

The Outsourced Operations team provides the relationship management and governance for the services supplied by HSBC, SS&C and Royal London Group Intragroup services. It also supports the relationship management of the Irish Funds Third Party Management Company, Fundrock.

 

Key responsibilities

 

  • Outsourced relationships controlled to deliver good service in line with agreed SLAs, undertaking amendments and feeding this into an annual review process.
  • Manage and monitor access rights for the system as per Royal London system access guide.
  • Act as the first contact point for service issues internally.
  • Undertake and lead regular reviews on the development of RLAM’s outsourcing partners, scope and proposition.
  • Ensure all changes to systems and services are fully scoped out and authorised in line with Making Business Decisions.
  • Review of risk reporting.
  • Manage multiple stakeholder relationships both internally and externally, regularly reporting up to executive level.

 

Criteria

 

  • Previous experience within an asset management company or similar industry
  • Strong experience of BRS Aladdin operating model processes.
  • Excellent relationship management experience, preferably gained from an asset management environment overseeing BRS or similar suppliers.
  • Strong experience interacting with multiple departments and reporting progress to key stakeholder as executive level.
  • Understanding of investment instruments including Equities, Fixed Interest, Money Market, Derivatives, Property and Cash.

 

What we offer

 

We've always been proud to reward our employees by offering a number of great benefits including:

 

  • A generous group pension scheme (up to 14% matching employer contribution)
  • 28 days annual leave plus bank holidays with the option to buy/sell up to 5 days
  • Annual company and performance based bonus
  • Life assurance (up to 8 x annual salary)
  • Enhanced parental leave policies
  • Private medical insurance
  • Employee Assistance Programme - Access 24/7 to confidential health, legal & financial advice

 

Full details can be found on our benefits page

 

About Royal London

 

Royal London is the largest mutual life insurance, pensions and investment company in the UK.  Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.

 

Royal London Asset Management (RLAM) was established in 1988 and is a wholly owned and central part of the Royal London Group. Since our inception we have built a reputation as an innovative, high performing fund manager. Our track record and exceptional client service have been recognised with a number of awards. We are proud of the people we employ, the performance we have delivered and the wide-ranging group of clients we manage.

 

At Royal London, our People Promise is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This promise has been at the heart of our approach to hybrid working, ensuing a balance of time working in our offices, supporting the culture of collaboration and inclusion and some working time from home, so we can all continue to benefit from the flexibility this brings. Our hybrid working approach is built around our mutual mindset, thinking about what is good for us as individuals (the ‘me’) and in the context of what is right for our customers, our colleagues and The Royal London group (the ‘we’). Together we belong- collaborate – learn and perform.

 

Our expectation is that colleagues working in hybrid roles will come into the office for 50% of their time, and the rest from home. We want to be as consistent as we can with our approach but we also appreciate some colleagues need adjustments based on personal circumstances. (e.g. to support a disability, or caring responsibility) and / or may wish to formally seek a flexible working pattern in line with our flexible working policy.

 

We appreciate the world of work continues to evolve and we will continue to listen to our colleagues views on this whilst ensuring our on-going approach is right for our business and customers

We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.

 

 

 


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