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Senior QA Analyst

Date: 19-Nov-2020

Location: London, GB

Company: Royal London Group

Job title                       Senior QA Analyst (Front Office)


Location                      London


Contract type              Permanent


Closing date               3rd December 2020



At Royal London we want to attract the best talent to help us achieve our vision of becoming the most trusted and recommended financial company in the UK. We are the largest mutual life, pensions and Investment Company in the UK. 


For more than 150 years, people have been at the heart of all that is great about Royal London. We know that this is a difficult and uncertain time for everyone and are doing everything we can to support our customers, our people and candidates.


Maintaining the Spirit of Royal London is of paramount importance to us as we face new and different ways of working. That is why we are embracing technology throughout our recruitment process to support interactions. As you embark on your journey with us will engage with you via email, telephone and video to ensure we all remain safe. We are committed to wellbeing and at this challenging time, it remains our priority. 

The purpose of this is to lead and perform manual quality assurance and testing on various applications that are central to the RLAM business, particularly the Front Office.


This in turn will contribute to the overall aim to provide an effective testing framework that will ensure confidence and control around the system change process for RLAM business applications.



Key Accountabilities:


  • Create / identify / adapt reusable test scripts to provide full coverage of business requirements together with regression testing that will meet appropriate levels of control for quality, risk and audit purposes
  • Execute test scripts and provide MI and evidence that will meet appropriate levels of control for quality, risk and audit purposes
  • When appropriate act as the lead for a small team of QA analysts.
  • Investigate issues identified and if appropriate raise as defects, working with developers, BA’s etc. to ensure their timely resolution
  • Review and provide feedback on Business Requirements / User Stories to ensure that they are fully understood, unambiguous and testable
  • Work proactively with the QA Lead to provide input to continuous improvement across all aspects of testing e.g. testing framework, environments, interaction with and support of UAT
  • To become involved in Test Automation as that becomes core to the QA model
  • Help to build and maintain a library of application and interface regression test scripts covering technical dependencies and business processes.

To quantify the scope:

  • RLAM have 44 Applications registered in the Group Technology ad Change (GTC) application library
  • Of the 44, 11 (25%) are either in house developed or require significant integration; 8 are pure development; EDM and Murex would be considered as development platforms requiring software lifecycle procedures and the last is Thinkfolio requiring significant batch and system integration. Of the remaining 75% these also require a level of change governance and integration.



Skills and Experience:


  • Experience working in an Asset Management type environment
  • Able to pragmatically tailor testing strategies to business needs and risks.
  • Good communicator with ability to work directly with key IT teams, project teams, users and fund managers.
  • Positive can-do attitude with the ability to take ownership and resolve issues on their own accord. Ability to perform under pressure and prioritise tasks appropriately
  • Experience dealing with users and/or vendors from both a business and technical perspective
  • Good client facing skills
  • Enjoys problem solving and investigation
  • Good organisational skills
  • Self-motivated and able to demonstrate initiative



Essential Criteria:


Significant & demonstrable QA analyst experience of:–

  • Front Office processes
  • Trading applications and workflows
  • Creating comprehensive test cases from complex business requirements
  • Test execution, raising informative defects and managing them through to resolution
  • Timely, informative and accurate updates / reporting, including escalation as appropriate to achieve the best results
  • Test planning and estimation
  • Agile methodologies
  • Automated testing methods / tools / frameworks
  • Strong SQL skills



Desirable Criteria:


  • Experience working in an Asset Management type environment
  • TFS / Azure DevOps / MS Test Manager
  • API testing
  • ThinkFolio, Murex and MarkitEDM experience
  • Non-functional testing experience



What we offer:


  • We've always been proud to reward employees by offering a number of benefits such as Pensions and Protection, Performance and role-related benefits, Lifestyle and Wellbeing 
  • Our People Promise is something we live up to every day. We know we can rely on you, and you can expect plenty from us in return.
  • Glassdoor have again ranked as among the best places to work in the UK 


Our culture is welcoming, friendly, flexible and we aim to make you always feel included. We are an equal opportunities employer which means we believe in embracing difference as it makes us collectively stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.


We also welcome applications from individuals who have taken an extended career break or those who are transitioning from different sectors. To support this we are always open to discussing flexible working to give you the freedom to be your best. It’s what makes Royal London a great place to work.


The first pillar of our People Promise is designed to make sure you 'work somewhere inclusive'. We want to live up to this promise; it’s good for our people and good for our customers too, because our workforce should reflect our communities.