3rd Line Infrastructure Administrator

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Date: 09-Mar-2023

Location: Macclesfield, GB Edinburgh, GB

Company: Royal London Group

Job Title: 3rd Line Infrastructure Administrator

Contract Type: Permanent

Location: Alderley Edge or Edinburgh

Closing date: 5th April 2023


At Royal London we believe your difference is our strength and our organisation benefits from the different perspectives that diversity brings. Studies have shown that people from under-represented groups are less likely to apply unless they meet every requirement. So, if you’re excited about this role but your past experience isn't a perfect fit with the job description, we encourage you to apply anyway as you may be the right candidate for this or other opportunities.


About the role


Provide technical administration support for all Wintel Infrastructure across the group, working with Infrastructure Managers and technical subject matter experts to define policies and set standards to improve efficiency and working practice within the estate.


You will be joining a collaborative team whilst providing support & guidance to less experienced Infrastructure System Administrators.


Key responsibilities


  • Provide 3rd Line Support for Wintel Infrastructure across the group ensuring that there are no unplanned outages.
  • Dealing with requests and incidents within SLA.
  • Update or create documentation for all processes and procedures where required.
  • Provide support where required for maintenance, power downs, and Disaster Recovery.
  • Act as an infrastructure resource for project delivery.
  • Implement change for Wintel server owned services and projects.




  • Extensive knowledge of and the ability to support core MS infrastructure services including AD, Exchange, DNS and DHCP.
  • Act as an infrastructure resource for projects.
  • Support the business in a third line capacity.
  • Willing to do out of hours work and be flexible in a 24/7 environment.


What we offer


We've always been proud to reward our employees by offering a number of great benefits including:


  • A generous group pension scheme (up to 14% matching employer contribution)
  • 28 days annual leave plus bank holidays with the option to buy/sell up to 5 days
  • Annual company and performance based bonus
  • Life assurance (up to 8 x annual salary)
  • Enhanced parental leave policies
  • Private medical insurance
  • Employee Assistance Programme - Access 24/7 to confidential health, legal & financial advice


Full details can be found on our benefits page.


About Royal London


Royal London is the largest mutual life insurance, pensions and investment company in the UK.  Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.


At Royal London, our People Promise is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This promise has been at the heart of our approach to hybrid working, ensuing a balance of time working in our offices, supporting the culture of collaboration and inclusion and some working time from home, so we can all continue to benefit from the flexibility this brings. Our hybrid working approach is built around our mutual mindset, thinking about what is good for us as individuals (the ‘me’) and in the context of what is right for our customers, our colleagues and The Royal London group (the ‘we’). Together we belong- collaborate – learn and perform.


Our expectation is that colleagues working in hybrid roles will come into the office for 50% of their time, and the rest from home. We want to be as consistent as we can with our approach but we also appreciate some colleagues need adjustments based on personal circumstances. (e.g. to support a disability, or caring responsibility) and / or may wish to formally seek a flexible working pattern in line with our flexible working policy.


We appreciate the world of work continues to evolve and we will continue to listen to our colleagues views on this whilst ensuring our on-going approach is right for our business and customers.


We are an equal opportunities employer. We work hard to attract the best talent for our award-winning team. We believe that embracing difference makes us stronger. Our diverse people bring us different skills – whatever their educational background, disability, gender, age, sexual orientation, race, religion or belief.


Our Alderley Park office is situated in 400 acres of natural parkland, based 2.2 miles south of Alderley Edge and 6.5 miles from Macclesfield in our newly refurbished site. We offer a free shuttle service to and from the office from Wilmslow train station and offer free on-site parking with electric car charging points.

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