We're working to deliver better outcomes for millions of customers.
The feeling's mutual
Customer Operations
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Our Customer Operations team look after the needs of millions of customers, aiming to consistently deliver great outcomes for them.
They're responsible for supporting our customers through their entire journey with Royal London - from new customers, to policy alterations, to making a claim. They also handle the investigation and resolution of all complaints.
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Strictly necessary cookies are required to make our website usable by supporting basic functionality such as page navigation and access to secure areas of the website. These cookies are reasonably expected in order for the website to function properly and cannot be switched off for Royal London sites. They are often set in response to actions made by users such as logging in, setting up a user’s preferences, or completing servicing tasks. Some parts of the site will not then work without them. These cookies do not store any personally identifiable information.
You can learn more about the cookie details on our careers cookie list page.
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| SAP as service provider |
We use the following session cookies, which are all required to enable the website to function:
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We use these cookies to enhance functionality on our website allow for new functionality that may not be critical for the website to function but we feel add benefit for our customers, for example personalisation, the use of social media. These cookies may be set by Royal London or in some cases by third party providers whose services we have added to our site.
You can learn more about the cookie details on our careers cookie list page.
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| Vimeo |
Vimeo is a video hosting, sharing and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos.
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| YouTube |
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.
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Analytics and statistics cookies help us to understand how our visitors interact with our website and digital platforms by collecting and analysing data anonymously. The cookies allow us to count visits, view traffic sources and other common web interaction metrics so we can measure and improve the performance of our site. They help us know which pages are working well for our visitors and how users move around the site. If these cookies are disabled it makes it harder for to improve the site for our members.
Marketing and advertising cookies are used to help ensure share ads and communications that are more relevant to users. We measure how our visitors are interacting with our marketing and advertising materials. These cookies may be set by Royal London or by our advertising partners. They may be used to build a profile to show you relevant Royal London adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet devices. If you do not allow these cookies, you will experience less targeted advertising.
You can learn more about the cookie details on our careers cookie list page.
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LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.
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| Google Tag Manager |
Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing and more.
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| Google Analytics |
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
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