Relationship Support Assistant

Job Title: Relationship Support Assistant

Contract Type: Permanent

Location: Edinburgh  

Working style: Hybrid 50% home/office based

Closing date: 5th January

We have an exciting opportunity to join the team as a Relationship Support Assistant. In this role you will protect and develop Royal London’s mutually valued relationships in the UK financial advice market. Delivering sustainable growth through the distribution of our propositions.

With a strong customer focus, we will extend our reach into all channels and platforms through which consumers access long term savings and protection products contributing to Distribution team targets

About the role

• Develop and maintain strong relationships
• Clearly communicate the features and benefits of our products 
• Processing salary exchange quotes
• Educating our consultants on self serve using new platform
• Processing illustration requests
• Partnership events 
• Update adviser CRM with key sales information
• Assist in promotion of campaigns
• Support the delivery of a smooth, efficient and professional sales process
• Support scheme pricing and submissions

About you

• Understanding of the competitive landscape in which Royal London operates
• Exceptional customer service skills
• Ability to translate Sales MI into meaningful data for the adviser
• Ability to spot sales opportunities
• Strong written and verbal communication skills to effectively interact with customers and stakeholders through different channels
• Strong time management and organisational abilities, with the capacity to prioritise and multitask effectively

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.