Scrum-Master

Job Title: Scrum Master

Contract Type: Permanent

Location: Alderley Park

Hybrid working policy - 50% in the office 

Closing Date: 5th June 2025

Our Chief Operating Office (COO) business works across Royal London to help deliver the Group’s strategic ambitions. We work in partnership to deliver operational excellence, drive innovation, enhance customer experience, and protect our business from threats impacting our industry.  

We are the largest business unit within Royal London, bringing together thousands of colleagues to look after millions of customers to deliver great outcomes for customers.   

Our business focuses on aligning colleagues, applications and projects with our three value streams: Long Term Savings, Protection & Equity Release, and Long-Standing Customers & Annuities. 

We have an opportunity to join the Scrum Master team in the Long-Standing Customers & Annuities Value Stream.  As a Scrum Master, you will contribute to the success of the squad through effective leadership and coaching of the team to deliver great outcomes that our customers and members benefit from. 

You will also help us to adopt a more open and inquisitive approach to innovation, drive cross-functional efficiency, and improve the effectiveness and value delivered from change execution, including the adoption of agile mindset, values, principles, processes, and tools. 

About the role

• Own the Scrum process in the team and have ownership for the success of this in the team and lead an agile delivery from inception to implementation.
• Support the Product Owner to organise and manage their backlog, implement and support best practices in backlog refinement & prioritisation through different tools and techniques
• Support the team in the visualisation of their work and processes including the use of metrics to understand their performance and where to focus time on improvements.
• Support the team to be self-managing and to develop a mindset of delivering value incrementally and support the team to resolve blockers.
• Drive Scrum teams to successful delivery by focusing on the goal, leveraging agile practices, processes, tools and techniques.

About you

• Expert knowledge of agile principles, and practices and how these are best applied, including ability to train and coach and work alongside senior stakeholders
• Knowledge and experience of one or more of the following:
• Experience of people leadership, building team performance through coaching for performance, driving delivery and facilitating collaboration.
• Technical – background in agile scaling, scrum mastering, working in an Agile matrix or product innovation techniques.
• Architecture – designing, coding, test engineering or dev ops with the knowledge to promote technical craftsmanship and to support the teams in solving technical challenges through example and thought leadership.
• Transformation – ability to facilitate, leading organisational change and transformation, change management capabilities, systems thinking and or behavioural science.
• Enthusiastic and passionate about business outcomes and agility, looking to improve processes with a continuous improvement mindset, and to seek ways to improve individual performance.
• Excellent communication skills and ability to motivate others, and bring calmness as and when required. Focussed on continuous improvement of both your own skills and capabilities, those of the team and seek to use external best practice to support this.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits. 

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.