Senior Technical Support Consultant

Job Title: Senior Technical Support Consultant

Contract Type: Permanent

Location:  Edinburgh or Alderley Park 

Working style: Hybrid 50% home/office based

Closing date: 23rd October 2024

As a Senior Technical Support Consultant you will provide pensions and savings technical support to internal and external customers, making sure we conduct our business in line with legislative and regulatory requirements.

You will develop and maintain technical content for internal and external stakeholders including business development managers, also for internal and external newsletters and our adviser-facing Technical Central website.

About the role

• Provide pensions and ISA technical support.
• Review legislative or regulatory change papers or articles, identifying those impacting our UK propositions - pensions, protection and savings.
• Analyse, understand and communicate the impact of legislative and regulatory change on RL Group and our UK propositions.
• Identify trends in queries and provide content for business development manager and adviser training, adviser and employer newsletters and Technical Central website.
• Support the delivery of new developments and improvements to UK propositions, and regulatory projects.
• Support senior leaders in implementing and embedding our risk processes.
• Maintain the Technical Central website, creating and updating a collection of technical articles.

About you

• Previous experience in similar pensions and ISA legislation/ support role.
• Strong knowledge of pensions and ISA legislation.
• Ability to engage with key stakeholders in the business.
• Ability to work independently without direct supervision.
• Good analytical skills – must be able to monitor updates and changes to the legislation, interpret and articulate it to stakeholders.
• High attention to detail.
• PC literate with knowledge of all main Microsoft Office applications.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.