Senior Technical Support Consultant

Contract Type: Permanent

Location:  Edinburgh or Alderley Park 

Working style: Hybrid 50% home/office based

Closing date: 13th October 2025

We’re looking for a Senior Technical Support Consultant with strong pensions and savings expertise to support both internal teams and external partners. In this role, you’ll ensure our business operates in line with current legislation and regulatory requirements, while delivering clear, practical technical guidance.

You’ll be responsible for creating and maintaining high-quality technical content for a range of audiences—including business development managers, advisers, and internal stakeholders. This includes contributing to newsletters and managing content for our adviser-facing platform, Technical Central.

Key Responsibilities

• Providing pensions and ISA technical support.
• Reviewing legislative or regulatory change papers or articles, identifying those impacting our UK propositions - pensions, protection and savings.
• Analyse, understand and communicate the impact of legislative and regulatory change on RL Group and our UK propositions.
• Identifying trends in queries and providing content for business development manager and adviser training, adviser and employer newsletters and Technical Central website.
• Supporting the delivery of new developments and improvements to UK propositions, and regulatory projects.
• Supporting senior leaders in implementing and embedding our risk processes.
• Maintaining the Technical Central website, creating and updating a collection of technical articles. 

Essential Criteria

• Previous experience in similar pensions and ISA legislation/ support role.
• Strong knowledge of pensions and ISA legislation.
• Ability to engage with key stakeholders in the business.
• Ability to work independently without direct supervision.
• Good analytical skills – must be able to monitor updates and changes to the legislation, interpret and articulate it to stakeholders.
• Excellent communication skills.
• High attention to detail.
• PC literate with knowledge of all main Microsoft Office applications.
• A good understanding of the regulatory environment and a broad knowledge of the commercial environment facing product providers.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.