Telephony Account Manager (Protection)

Job Title: Telephony Account Manager (Protection)

Contract Type: Permanent

Location: Edinburgh  

Working style: Hybrid 50% home/office based

Closing date: 21st January 2025

Due to an internal promotion, we now have an exciting opportunity for a Telephony Account Manager to join our dynamic team. This role is key to delivering our Distribution Strategy, with a particular focus on broadening and deepening our reach across the UK Financial Advisor channel.  As a Telephony Account Manager, you will play a pivotal role in building relationships and developing new business opportunities, with a strong emphasis on Protection.  Moreover, you will be integral in ensuring that Royal London is recognised for its market-leading propositions.

About the role

In this role you will:

• Become a trusted partner to your panel to optimise its potential and sustainability.
• Develop and maintain strong relationships remotely.
• Deliver sales presentations promoting new and existing sales opportunities with a view to broaden and deepen our reach to customers.
• Continuously expand our sales opportunities by leveraging networking techniques and exploring new sales opportunities.
• Share insight on product proposition with leadership team to support opportunities for evolving our proposition.
• Engage and build relationships with internal stakeholders to cultivate understanding and enhance decision making across the business
• Clearly communicate the features and benefits of our products.
• Focus on ensuring good customer outcomes through the relationship with the adviser

About you

What will you bring?

• Excellent understanding of the competitive landscape to ensure that Royal London remains a 'partner-of-choice' and proactively identify ways to create new relationships.
• High level knowledge of industry standards, regulations, and best practices and able to articulate and present these.
• Experience within a Telephony Business Development role with a demonstratable and successful track record ideally in Financial Services.
• Good technical knowledge of financial services market and solutions.
• Desire to become Level 4 qualified or equivalent, and prepared to achieve R01 & R05 and (R03 or R07) within 24 Months of start date

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.