Relationship Manager - Outsourced Operations

Job Title: Relationship Manager - Outsourced Operations

Contract Type: Permanent

Location: London

Working style: Hybrid 50% home/office based

Closing date: 16th December 2024

We are looking for a Relationship Manager to join the outsourced operations team and oversee HSBC Bank Plc who are one of RLAM’s critical tier 1 supplier relationships. The primary focus of the role is to ensure effective monitoring, control and provision of outsourced services.

You will be the dedicated relationship manager tasked with ensuring service levels are being reported in line with RLAM’s requirements for delivery and quality and lead regular service reviews involving the appropriate internal stakeholders from RLAM.

This is a high-profile opportunity to manage a service relationship which is a key supplier to support RLAM’s ongoing operating model and growth strategy. Whilst you will sit within operations and report into the Head of Outsource Operations, you will have with regular interaction with the Front Office and executive level stakeholders.

About the role

• Outsourced relationships controlled to deliver good service in line with agreed SLAs, undertaking amendments and feeding this into an annual review process.
• Manage and monitor access rights for the system as per Royal London system access guide.
• Act as the first contact point for service issues internally.
• Undertake and lead regular reviews on the development of RLAM’s outsourcing partners, scope and proposition.
• Ensure all changes to systems and services are fully scoped out and authorised in line with Making Business Decisions.
• Review of risk reporting.
• Manage multiple stakeholder relationships both internally and externally, regularly reporting up to executive level.

About you

• Previous experience within an asset management company or similar industry
• Strong experience with Order Management Systems (OMS).
• Strong experience of the trade life cycle.
• Excellent relationship management experience, preferably gained from an asset management environment.
• Strong experience interacting with multiple departments and reporting progress to key stakeholder as executive level.
• Understanding of investment instruments including Equities, Fixed Interest, Money Market, Derivatives, Property and Cash.

About Royal London Asset Management

Royal London Asset Management (RLAM), part of the Royal London Group, is one of the UK's leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term, client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients’ capital, exercising their rights and influencing positive change.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.