Marketing Operations Manager

Job Title: Marketing Operations Manager 

Contract Type: Permanent & Fixed Term Contracts

Location: Alderley Park, Edinburgh, London

Working style: Hybrid 50% home/office based

Closing date: 11th February 2025

We are thrilled to announce an incredible opportunity for three dynamic and dedicated Managers to join our Marketing Operations team within Group Brand & Marketing. This is your chance to be at the forefront of driving innovative marketing changes and helping us deliver key objectives that will shape the future of how we communicate with our customers 

1 x Role available to support Processes & Risk Management (FTE) - Processes & Risk Management – ensuring that processes are documented, gap analysis, prioritisation and alignment to our risk management framework.  Change management is key in here from an Ops Manager to ensure that change control on processes, and aligning it with our risk framework etc.  However, Process experience is key

1 x Role available to support Supplier Agency Management & Resourcing (FTE) Suppliers – this role is specific to resource management and oversight of the Marketing Agency Framework.  Again, key to this role is an understanding of how to manage and deal with change and the impact on our 3rd party agenciesS

1 x Role available to support our Digital Communications change project (FTC) MarTech - this role will lead key initiatives to reduce paper communications/costs and set us up for Digital First communications!

About the role

What will you be doing?

• Bring marketing change expertise to support the Brand & Marketing function engaging colleagues positively in change.
• Manage change priorities ensuring working groups are all engaged in decision making.
• Identify and engage with key internal specialists to manage relationships through to successful delivery.
• Work with key stakeholders to identify and manage process changes required to support the planned activities.
• Identify and manage delivery risks and issues and mitigating actions to minimise these.
• Act as the business subject matter expert at relevant meetings.
• Responsible for relevant progress reporting for your change plans and activity to give senior management and the team visibility of forward plans that may impact or need to call on their workstream areas for support and input.
• Look for innovative, collaborative, and engaging ways of producing this clarity for others.

Manage appropriate internal communication and engagement with relevant stakeholders and teams.

About you

What will you bring to the role?

• Excellent planning, organisation and communication skills.
• Ability to create good working relationships with other business areas.
• Ability to manage workloads to tight deadlines.
• Problem solver.
• Excellent organising skills and be able to plan and manage multiple tasks and meet deadlines.
• Strong change management & change delivery skills.
• Negotiating and conflict resolution skills.
• A solid understanding of Marketing Campaign and briefing good practice
• Comprehensive understanding of Marketing Agency models
• Technical know-how on digital and printed communications
• Influencing skills.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.  

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

 We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging

We’re an  Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.