Specialist Protection Telephony Account Manager

Job Title: Specialist Protection Telephony Account Manager

Contract Type: Permanent

Location: Remote     

Closing date: 3rd June 2025

Job Summary: We are looking for a Specialist Protection Telephony Account Manager to join our team with experience in Business Protection and Estate Planning. This role is an exciting opportunity to work within our telephony department, contributing to our mission of building financial resilience, moving fairly to a sustainable world, and strengthening the mutual choice for customers. You will be working on various projects that aim to enhance our telephony services and improve customer engagement in these key areas. This position sits within the telephony business unit and plays a crucial role in helping us achieve our goals.

About the Role:

• Manage and develop telephony accounts for specialist protection products.
• Provide exceptional customer service and support to clients.
• Collaborate with internal teams across Protection and Holistic to ensure seamless service delivery.
• Identify opportunities for process improvements and implement solutions.
• Stay updated on industry trends and best practices in telephony account management.

About You:

• Proven experience in telephony account management, preferably in a specialist protection role.
• Strong understanding of telephony services and customer engagement strategies.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with various stakeholders.
• Strong analytical and problem-solving skills.
• Experience with telephony software and tools.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.