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Job Description
Relationship Support Consultant Manager
Relationship Support Consultant Manager
Contract type: Permanent
Location: Edinburgh / Alderley Edge
Working style: Hybrid 50% home/office based
Closing date: 12th May 2026
We’re looking for a Relationship Support Consultant Manager to lead a high-performing team supporting Royal London’s Distribution colleagues and financial adviser partners. You’ll help broaden and deepen our reach across the UK adviser channel by ensuring advisers receive a consistently excellent service, timely technical and sales support, and insight that helps identify new business opportunities. You’ll coach and develop your team, manage demand and workflows, and build strong partnerships across Distribution, Pricing and Marketing
About the role
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About you
- Proven experience leading and engaging customer-facing teams, ideally supporting intermediaries/financial advisers.
- Strong understanding of the adviser market and how advice firms operate, including the technology and tools used day to day.
- Working knowledge of pensions and/or protection propositions, with the ability to build credibility quickly with advisers and internal stakeholders.
- Excellent communication, relationship-building and influencing skills, with confidence working across multiple teams and stakeholders.
- Demonstrable capability in continuous improvement, using MI to identify issues and drive better outcomes.
- Strong planning and organisational skills, with the resilience to manage competing priorities in a changing environment.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
Inclusion, diversity and belonging
We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.