“It feels good to have a career with real purpose.”
The feeling's mutual
Job Description
Role Learning & Development Group Operations Trainer
Hiring Managers: Louise Leslie & Emma Mulligan
Recruitment Business Partner: Helen Stokes
Location: Edinburgh & Alderley & Glasgow
Working style: 50% Hybrid home/office based
Competitve salary and industry leading benefits package
Closing date: 24th March
Join Us as a Group Operations Trainer!
About the Role
We’re looking for an experienced Learning & Development professional to help shape, design and deliver high-quality training across our Customer Operations function. This is a unique opportunity to bring external insight, innovation, and digital-first thinking into a team that is evolving fast and undergoing significant transformation.
In this role, you’ll work end-to-end across the learning lifecycle — from needs analysis to design and delivery — supporting three core areas:
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Induction & onboarding for new colleagues
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Change delivery and embedding operational changes
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Transformation learning, supporting our shift towards more digital and AI enabled processes
This role suits someone who is energised by a challenge, thrives in an environment that is evolving quickly, and can translate organisational change into engaging, meaningful learning experiences.
What You’ll Do:
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Designing and delivering high impact learning solutions across multiple journeys and operational areas
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Leading digital learning design and contributing to our wider digital transformation
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Conducting learning needs analysis to identify skills gaps and build tailored programmes
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Upskilling our existing collegues through engaging, modern training methods
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Working collaboratively with internal teams to understand evolving needs
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Delivering both virtual and face-to-face training, with some travel required
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Bringing an external perspective to help shape the future of our learning function
About You:
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Strong experience in Learning & Development, digital training design, and training delivery
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Ability to innovate, challenge and help shape our digital learning roadmap
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Experience across induction, change, or transformation environments
A background in financial services, regulatory environments, or other complex sectors (we’re open to sector transfer where training expertise is strong)
Confidence working in fastmoving, evolving environments with shifting priorities
Ability to operate at pace and bring positive energy, insight, and fresh thinking
Why Join Us?
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Make a genuine impact by helping to shape learning during a pivotal period of organisational transformation
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Opportunity to influence our digital learning strategy from early stages
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Work with a supportive team open to new thinking and external experience
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Hybrid and flexible working
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A role that could evolve depending on business needs beyond the FTC period
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.