Job Description
Senior Client Service Executive
Senior Client Service Executive
Contract type: Permanent
Location: London
Working style: Hybrid 50% home/office based
Closing date: 17th June 2026
Royal London Asset Management are looking for a Senior Client Service Executive to provide high-quality, proactive service to discretionary wealth management clients and platforms. Acting as a key point of contact across the client lifecycle, you’ll combine strong operational expertise with the ability to manage complex client requirements and deliver excellent outcomes.
About the role
- Act as a senior point of contact for day-to-day client servicing, including handling escalations
- Deliver a proactive service model, anticipating client needs and providing clear, timely updates
- Support client retention through service reviews and relationship management activities
- Manage complex client structures and segregated mandate requirements
- Coordinate internal stakeholders across Portfolio Management, Trading, Operations, Risk, Compliance and Product
- Lead or support onboarding, transitions, and resolution of operational queries
- Coordinate client reporting, support governance requirements, and identify continuous improvement opportunities
About you
- Strong experience in client servicing within asset management or wealth management
- Solid understanding of investment operations and onboarding processes, including AML/KYC
- Experience managing complex client mandates and bespoke requirements
- International client experience is highly desirable
- Strong stakeholder management and communication skills
- Excellent problem-solving skills and high attention to detail
- Understanding of regulatory and governance requirements
- Proactive mindset with a focus on continuous improvement
About Royal London Asset Management
Royal London Asset Management (RLAM), part of the Royal London Group, is one of the UK's leading fund management companies working with a wide range of clients across the globe to achieve their investment goals. Our long-term, client-driven focus means that we have a long-standing commitment to responsible investment. We act as responsible stewards of our clients’ capital, exercising their rights and influencing positive change.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.