“It feels good to have a career with real purpose.”

Job Title: Completions Specialist – Equity Release
Contract Type: Permanent
Location: Plymouth

Salary: from £24,900 per annum
Working style: Hybrid 50% home/office based
Closing date: 30th January 2026

Royal London Group has an exciting opportunity for a Completion Specialist to join our Equity Release Lending team. Royal London Equity Release provides high quality Lifetime Mortgage products to customers helping homeowners to achieve their financial goals in later life.

About the role:

• Process loan applications from post-offer through to completion, ensuring delivery in line with departmental targets.
• Follow up with partnered solicitors to confirm the offer pack has been issued to the client’s solicitors, maintain regular chaser activity, and respond promptly to queries. Where appropriate, liaise with the customer’s solicitors and the broker to help expedite loan completion.
• Ensure all offer conditions are fully satisfied or appropriately flagged and complete the case once all completion documents have been received from partnered solicitors.
• Where required, apply lending criteria and internal processes to review and provide offer extensions.
• Use lending criteria to verify compliance and ensure all internal processes are consistently followed.
• Spend part of each day handling incoming phone calls from clients and advisers, resolving queries professionally and efficiently.

About you:

• Positive and proactive approach to work, demonstrating resilience and dedication.
• Minimum Grade C (or equivalent) in GCSE Maths and English.
• Able to complete all administrative tasks accurately and within required timeframes.
• Professional telephone manner, with the ability to build rapport with customers, advisers and partners.
• Experience working in a regulated environment (Banking, Finance or Insurance).
• Collaborative mindset with a strong team‑player attitude.
• Flexible, adaptable and comfortable working in a changing environment.
• Strong attention to detail with a consistent focus on accuracy.
• Confident user of Microsoft Office applications (Word, Excel and Outlook).
• Experienced in working to KPIs and successfully achieving targets.
• Conveyancing experience (advantageous).

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.  

Our acquisition of Responsible Life (now trading as "Royal London Equity Release Advisers") Responsible Lending (which now trades as "Royal London Equity Release") in January 2024 gave us a great opportunity to broaden the solutions available to our customers to support them in retirement and build financial resilience.

Royal London Equity Release provides high quality Lifetime Mortgage products to customers helping homeowners to achieve their financial goals in later life. Customers can choose to make payments (e.g. to cover the interest) if they can afford to or let it roll up until they die or go into long term care. Whatever happens, we guarantee that the loan will never be worth more than the home.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.