“It feels good to have a career with real purpose.”

Job Title: Regional Relationship Manager

Contract Type: Permanent

Travel: The role requires regular travel for face-to-face meetings in Manchester, London and Plymouth with Advisers and other stakeholders. 

Closing Date: 30th January 2025

We have an opportunity for a highly motivated and experienced Regional Relationship Manager to join our team on a permanent basis.

This role is pivotal in leading a diverse group of Advisers, ensuring the delivery of high-quality advice, achievement of business targets, and adherence to regulatory standards. In this role, you will be responsible for managing and developing relationships with key stakeholders, driving business growth and ensuring regulatory requirements are met with exceptional customer service.

About the Role

• Responsible for the day-to-day relationship management and regulatory supervision of external suppliers to deliver advice for later life lending.
• Lead and manage a team of in-house Advisers and self-employed Advisers, fostering a positive and productive work environment.
• Monitor and evaluate regional team performance, implementing improvements and addressing any issues that arise.
• Oversee the day-to-day operations, ensuring that all team members are aligned with company objectives.
• Ensure that later-life lending advice is delivered in line with our policies, processes, and regulatory requirements.

• Provide guidance, support, and mentorship to the team, facilitating their professional growth and development.
• Coordinate and communicate effectively to ensure seamless collaboration.
• Work closely with the T&C Manager to ensure all aspects of the T&C Scheme are delivered effectively.

  About You

• Must hold relevant qualifications in financial advice such as CeMap & CeRER (or equivalent).
• Excellent leadership, coaching, and people development skills.
• Knowledge of the financial services industry standards, products and market trends.
• Excellent problem-solving and analytical skills, with the ability to identify and capitalise on business opportunities.
• Strong interpersonal and communication skills, with the ability to network, build and maintain positive relationships.
• Ability to work independently and as part of a team, with a strong focus on achieving results.
• Desirable - Proven experience in a Relationship Management role, within financial services, managing both employed and self-employed Advisers

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.   

Our acquisition of Responsible Life (now trading as "Royal London Equity Release Advisers") Responsible Lending (which now trades as "Royal London Equity Release") in January 2024 gave us a great opportunity to broaden the solutions available to our customers to support them in retirement and build financial resilience.

Royal London Equity Release Advisers provides expert, whole of market advice to customers over the age of 55 who want to explore unlocking the value of their property to build financial resilience in later life. With a nationwide team of over 50 experienced advisers, we compare options from across the market to find the solution that is right for each individual customer.

Royal London Equity Release provides high quality Lifetime Mortgage products to customers helping homeowners to achieve their financial goals in later life. Customers can choose to make payments (e.g. to cover the interest) if they can afford to or let it roll up until they die or go into long term care. Whatever happens, we guarantee that the loan will never be worth more than the home.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. 

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits  

Inclusion, diversity and belonging 

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.