“It feels good to have a career with real purpose.”
The feeling's mutual
Job Description
Hiring Manager: Susan Moore
Recruitment Business Partner: Georgina Dunne
Location: Edinburgh or Alderley
Hybrid
Closing Date: 20th November 2025
This is a particularly exciting time to join a well-respected Procurement team who are helping to deliver Royal London’s strategic outcomes and ambitions across a number of change programmes, driving the fullest commercial value from our partner relationships and new procurement opportunities.
As the Supplier Relationship Manager, you will be responsible for the strategic management of partner relationships and ensuring the successful delivery of IT products and services.
You will play a crucial role in maintaining strong relationships with our partners to deliver a structured supplier management framework, covering supplier performance, risk, cost, value, and relationship considerations.
About the role
- Drive significant cost, risk, performance, and relationship value generation from best-in-class supplier management.
- Responsible for the management and development of a select number of Tier 1, Tier 2 and /or material Tier 3 suppliers that support Important Business Services.
- Develop and maintain supplier account plans to include revenue targets, continuous cost and service improvement plans, risks/issues, potential growth/change, contractual and regulatory requirements, contingency and exit plans.
- On-going pro-active review of existing contractual arrangements, working in collaboration with category business executives and service owners.
- Lead the supplier relationships, providing regular updates on Royal London’s strategic priorities and targets to build enduring partnerships.
- Provide an escalation route for supplier non-compliance and invoke / manage appropriate contractual provisions.
- Be an active participant in Royal London’s SRM community.
About you
- Experience in a supplier management role, preferably within financial services but not essential.
- Good commercial and negotiation skills, from service optimisation through to leveraging third party relationships to maximise business benefit.
- Excellent interpersonal skills, able to engage, communicate and effectively influence a range of stakeholders.
- Proven experience in managing third party risk appetite reporting and due diligence.
- Experience of commercial contracts within a technology focussed role would be beneficial.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.