Job Description
Digital Manager
Contract type: Permanent
Location: Alderley Park, Glasgow
Working style: Hybrid 50% home/office based
Closing date: 30th September 2026
This is an exciting opportunity to join Royal London as a Digital Manager within the Chief Digital Office.
You'll play a key role in shaping and evolving some of Royal London's most important digital journeys, platforms and services, helping to deliver better outcomes for customers, advisers and colleagues.
Day to day you'll translate strategy into clear priorities, roadmaps and measurable outcomes, bringing together technology, design, data, operations and business stakeholders to deliver meaningful change.
This role offers the opportunity to own the end-to-end performance and evolution of a digital experience, balancing customer needs, business priorities and regulatory requirements. You'll lead prioritisation and delivery decisions, use insight to identify improvement opportunities and drive thought leadership into the digital assets for Royal London by bringing the outside in.
Working in a collaborative and fast-moving environment, you'll influence senior stakeholders, manage complex dependencies and help shape the future direction of Royal London's digital capabilities.
About the role
- Own the vision, roadmap and performance of a digital journey, platform or service area, ensuring alignment to strategic objectives and customer, adviser and business outcomes.
- Use customer feedback, journey analytics, operational insight and market developments to identify opportunities and prioritise improvements.
- Track and measure the benefits of change, ensuring roadmap decisions are linked to clear outcomes and value delivery.
- Drive continuous improvement through experimentation, testing, learning and evidence-based decision making.
- Build strong relationships across Digital, Operations, Proposition, Marketing, Risk and Compliance to ensure joined-up delivery and effective decision making.
- Ensure delivery meets required architectural, security, governance and regulatory standards within a regulated financial services environment.
- Communicate progress, priorities, decisions and trade-offs clearly to stakeholders and senior leaders.
- Provide leadership, coaching and constructive challenge within squads and delivery teams to support high performance and capability development.
About you
- Experience leading digital products, customer journeys, platforms or services within a complex organisation.
- Strong track record of translating strategic objectives into clear roadmaps, delivery priorities and measurable outcomes.
- Strong customer and adviser focus, with experience using insight and analytics to identify opportunities and improve experiences.
- Excellent stakeholder management skills, with the ability to influence decisions and build alignment across a diverse stakeholder group.
- Strong commercial awareness and an outcome-focused mindset, balancing customer needs, business value and risk considerations.
- Experience managing dependencies, risks and governance requirements within a regulated environment.
- A confident communicator who can explain complex digital, technical or operational concepts to a range of audiences, including senior leaders.
- Innovative and curious, with a passion for improving customer, adviser and colleague experiences and turning ideas into tangible outcomes.
- Self-motivated and comfortable working autonomously, bringing energy, ownership and accountability to delivering results.
- A positive disruptor who challenges constructively, champions change and continually seeks better ways of working.
If you feel you’d be a great fit for Royal London but don’t meet every requirement, we’d still love to hear from you. Research shows some candidates are less likely to apply unless they meet 100% of the criteria - if you meet most requirements and are keen to learn, we encourage you to apply.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
Inclusion, diversity and belonging
We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
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