“It feels good to have a career with real purpose.”
The feeling's mutual
Job Description
IT Support Analyst - Pensions
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Grade: A4
Dublin Hybrid
We're looking for an IT Support Analyst - Pensions to join our growing Application Services team. This is an exciting opportunity to support the applications and processes that underpin our pensions business while working closely with business users, technology teams and external partners.
You'll play a key role in ensuring the smooth operation of business-critical applications, resolving issues, supporting change initiatives and driving continuous improvement across the application landscape.
About the Role
Reporting to the Pensions Support Lead, you'll act as a key link between business teams, technology teams and third-party suppliers to ensure services are delivered effectively and operational issues are resolved efficiently.
You'll support both business-as-usual activities and strategic projects, helping to improve processes, enhance system performance and deliver excellent service to stakeholders.
Key Responsibilities
- Support day-to-day business operations and application services.
- Manage and coordinate incidents, queries and service requests.
- Work with IT teams and vendors to ensure timely issue resolution.
- Investigate operational incidents and support root cause analysis.
- Maintain accurate documentation, action logs and process records.
- Identify and implement process improvements and controls.
- Support reporting, data validation, dashboards and management information.
- Assist with User Acceptance Testing (UAT) and business readiness activities.
- Contribute to project delivery, system changes and go-live support.
- Build strong relationships with internal and external stakeholders.
About You
We're looking for a proactive individual who enjoys problem-solving and working collaboratively across teams.
You'll ideally have:
- Experience supporting business applications, systems or operational processes.
- An understanding of business processes and technology systems.
- Experience using incident, service management or ticketing tools.
- Strong analytical and problem-solving skills.
- Experience producing reports, analysing data or maintaining management information.
- Experience supporting or participating in UAT activities.
- Excellent communication and stakeholder management skills.
- Experience within pensions, insurance, protection or wider financial services is advantageous.
What You'll Gain
- Exposure to a broad range of business and technology functions.
- Opportunities to contribute to both operational support and business change initiatives.
- Ongoing learning and development opportunities.
- A collaborative and supportive working environment.
- Potential progression into Business Analysis and other change-focused roles within the wider technology function.
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About Royal London Ireland
Based in St Stephen’s Green in Dublin, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.
Our culture is welcoming and friendly; we aim to make you always feel included. We encourage applications from those who may be on extended career break or from different work sectors and seeking to move into financial services. We are open to discussing flexible work arrangements.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.